Terms and Conditions
Start of Work: No work will be done on any order until we receive valid payment in full in advance.
Turn Around Time: Proofs will be emailed to you in a PDF file format within 48 business hours of receipt of your order. (Business hours are Monday-Friday, 8:00a.m. to 5:00 p.m. Central Standard Time). Once we receive final approval from you, your order will be printed and shipped or mailed within 5-7 business days of proof approval.
Shipping: All orders will be shipped via UPS ground unless you choose otherwise or have us mail for you. Expedited shipping is available for additional cost. Call 800-378-0378 to arrange for special shipping.
Returns: No refunds on printed materials. If there is a quality defect, then we will reprint your order and ship them to you at no cost.
Cancellations: Any order cancelled prior to printing, will incur a $50.00 design/handling charge. Once the job is printed, there are no refunds. This includes situations where you are not happy with the way your files turn out due to poor photography, low resolution photos, missing fonts, or just poor design. Once you send us files, we begin the process of processing, layout and proofing, which takes time and costs money. Should you choose to cancel, it is only fair that we are compensated for that time and expense.
Design Changes : Should you change your mind completely, or wish to send us new files for any reason, after the proof is submitted, there will be a $35.00 design/handling charge. This charge will be repeated for each round (set) of new files sent. (It takes 30 to 60 minutes for us to re-process a file each time you submit new files.)
Rework Caused by Client's Files Not Set up Properly: Although we do the best we can to use your files as submitted, often clients do not include all the fonts or pictures necessary for the file to print properly, or they do not include bleeds (copy must be larger than the actual page size so we can cut the paper so the ink goes all the way to the edge of the paper). This happens quite often when Microsoft Word, Publisher or PDF files are submitted.
If this is the case with your file, we will require you to provide the missing fonts or pictures, and we will correct the file for a fee of $50.00. (You must provide the pictures and fonts). If you would like to re-submit your corrected files, there will be a $35 charge to resubmit a file each time you re-submit. (It takes 30 to 60 minutes for us to re-process a file each time you submit new files.) If we are required to completely re-work the file, we will quote a set fee prior to doing the work, and this will be handled on a job-by-job basis, depending on the amount of work involved to correct the file.
The ideal format to submit files is in high resolution PDF format, with fonts embedded and bleeds included.
Color Accuracy: We print to "pleasing color" standards. That means we will do our best to make sure the job looks good and professional. We do not guarantee any color match to either your screen or a printout you may get from your printer, or any printer. It is impossible for us to know what you see on your screen or what you were thinking when you designed the piece. All our proofing is done via PDF file, and it will look different on different computer screens. On top of that, computer screen produce color using RGB Light. Printing presses use four color process (CMYK) colors. It is impossible for these two different systems to match exactly.
Our prices are discounted to a level that we must move orders efficiently through our system and cannot get hung up on trying to perfectly match a color. Should you require perfect color matches, we suggest going to a local print shop where you can view hardcopy - color accurate proofs.
Sales Tax: There is zero sales tax in 49 states except Missouri. Orders shipped to Missouri are subject to 7.5% sales tax.
Postal Delivery Time: We cannot be held responsible for late or lost deliveries by the USPS. We will provide proof that we delivered your postcards to the post office in a timely fashion after your proof has been approved, and that the correct list was used. After that, the order is in the hands of the USPS, and it is their responsibility. Keep in mind that bulk mail or standard mail orders will generally take 2-6 weeks form the date they were dropped off at the Chesterfield, Missouri post office. We do not recommend using bulk mail if your postcards are time sensitive.
Proof Approval : You are 100% responsible for approving your order for printing. Should an error be discovered after you have approved the proof, this is your responsibility no matter how you gave us the information, and no refund or reprint will be authorized at our expense. We do our best to get things right, but the reason for proofing is so that you can double check our work. Should you find a typo that you feel must be reprinted, then we will offer a 50% discount on the reprint. This discount does not apply to postage or shipping.
Note that by checking the "I agree to the terms and conditions" box when you place an order, and then again clicking the "I agree to the terms and conditions" button within our proofing system, you are acknowledging that you have agreed to be bound by these terms and conditions.