Q: What about privacy and security?
No information we collect for order processing or from inquiries is shared with any other company or website. We do not share or sell your email address or other personal information with any other company. Your information is only used to contact you when necessary. Credit Card information is not stored in our system and is only used to bill you for products and services ordered at the time you order. On all future orders, you will have to re-enter your credit card information.

Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.

Q: Can you print jobs that are different than the standard formats that you offer?
Yes, we can print anything. Just send us an email with your requested specs and we will give you a quote.

Q: Is there an extra charge for bleeds?
No. Full bleeds are free of charge.

Q: How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 2 different 8.5x11 brochures, please place 2 orders. Our prices are already discounted heavily, and we already gang run jobs. So there is no rice break for combining different jobs.

Q: Can I pick my own paper type?
We have several different paper types available, depending on what you are ordering. The individual pricing pages show available options.

Q: How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. It also depends on whether or not your job is printed in four color process, or as a one or two color job. If we print one or two colors, we use PMS (Pantone Matching System) colors, and your colors will match what is shown in the PMS books. This may or may not match what you see on your screen. We suggest purchasing your own PMS books if your color is critical.

Any job that is 3 colors or more will be printined in four color process. Make sure that when you set up your file, you set it up in CMYK – NOT RGB. Note also that PMS colors printed using four color process printing will not match the spot color PMS guide. You must refer to the SWOP or 4 color process PMS book to get an idea as to how the colors will turn out.

Q: Can you match PMS colors?

Yes, we can, but you must specify this in the special instructions when ordering. We usually print most jobs using four color process, as most clients send us files that cannot be color separated for spot color printing. If you want PMS colors to match, you must give us a file that is already separated for spot color, and specify this on the order. We charge an extra $35.00 per color match for PMS matches. This is not shown as an optrion ont he website, and must be handled manually by our customer service dept. We also print all 3 or 4 color jobs using four color process as a standard practice no matter how you sendus the file. Again, you can have a PMS match on a 3 or 4 color job, but you must pay extra.

If we print one or two colors, we use PMS (Pantone Matching System) colors, and your colors will match what is shown in the PMS books. This may or may not match what you see on your screen. We suggest purchasing your own PMS books if your color is critical.

Make sure that when you set up your file, you set it up in CMYK – NOT RGB. Note also that PMS colors printed using four color process printing will not match the spot color PMS guide. You must refer to the SWOP or 4 color process PMS book to get an idea as to how the colors will turn out.

Q: Will you match a sample I print out on my own printer, or a previously printed sample?
Because printers and output devices vary wildly, there is no guarantee that your finished piece will approximate your printed sample. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

We will print from your files, and there is no way we can guarantee it will match a previously printed sample. We will, however, do our best to produce a top-notch piece. The final product we produce for you is unlikely to match the output from your inkjet -- it will look more professional!

Q: How do I place an order and have my graphic designer upload my files separately?
When you place your order, select the "I will be having someone else upload my files." option.

Just give your designer your order number and the link to our upload file page.

Do not have them upload the files without your order number, or we may not be able to match them with your order.

Q: How long does it take for me to get the proof of my job?
Once you have placed your order, you should get it within 3 business days after we receive your electronic files.

Q: How long will it take to get my order?
Most jobs will be shipped within 5-10 business days after you approve your proof online. We can do rushes if needed. Shipping by UPS takes from 1 to 6 business days to get to you depending on your location. Will I always receive exactly the quantity I order?

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for over/under shipments of plus or minus 10%. However, we will never short you by more than 5%. Any order that is within 5% is considered complete. If you need an exact quantity for a mailing or other promotion, we recommend that you order 5% over the minimum quantity you need.

Q: What if I want to change something on my order after I've placed it or approved the proof?
Please send an email so we have an electronic paper trail. We will then call or email you to confirm the changes and handle any issues.

Q: How do I view my proof?
We will send you an email with a PDF proof.File Preparation

Q: Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other color images, be sure to include the photos and images separately.

Q: What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF.

Q: What types of storage media do you accept?
We can take your files on a CD, DVD or Zip disk.

Q: If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)

Q: Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.

Q: How should I take pictures with my digital camera?
It is very important to make sure that the camera is set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64 or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will mean large file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera. Remember, images should be at 300dpi in their final size in the layout!

Q: Should I do anything special if I'm on AOL?
If you use America Online (AOL) for your internet connection, you should be aware that AOL can limit your inactivity on the web and disconnect you from the internet if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the internet, thereby preventing the possibility of getting disconnected during your file upload.